FAQ

Shopping at Reves Brillants is simple and secure. Add your chosen piece to your cart by clicking “Add to Cart” and follow the instructions on the checkout page. Payment details are requested at the final step, after which you will receive an order confirmation by email.

You may also place an order by contacting our Client Services team by phone at 201-249-3053 or by email at support@reves-brillants.com.

Yes. We offer fully bespoke pieces crafted to your individual specifications and aesthetic. To begin the process, please contact us at support@reves-brillants.com or call 201-249-3053 to arrange a consultation.

Appointments can be arranged through the booking form on our website, by phone at 201-249-3053, or by email at support@reves-brillants.com. We welcome both in-person and virtual consultations.

Reves Brillants accepts the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, UnionPay)
• Apple Pay and Google Pay
• Bank transfer (available for high-value orders — please contact us)

Yes. All transactions on reves-brillants.com are processed through Stripe, a PCI DSS-certified payment gateway. Your payment information is encrypted via TLS technology and is never stored on our servers.

Our Client Services team is available Monday through Friday, 9 AM to 5 PM ET. You may reach us at support@reves-brillants.com or 201-249-3053. We are happy to assist with product questions, sizing, gemstone selection, or bespoke inquiries.

Reves Brillants ships throughout the United States via FedEx. All shipments are complimentary, fully insured, and require a signature upon delivery. For international orders, please contact us at support@reves-brillants.com.

In-stock pieces are dispatched within 1–2 business days. If a piece is not currently in stock, manufacturing takes 3–4 weeks before shipment. Personalized or engraved pieces require an additional ten business days to produce.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your FedEx tracking details. Please note that Reves Brillants is not responsible for delays caused by circumstances beyond our control.

Yes. All orders are complimentary gift wrapped in Reves Brillants signature packaging. If you would like to include a personal message, please note it at checkout or contact us directly.

An order confirmation and receipt will be sent to your email address immediately upon completing your purchase.

For diamonds, we provide GIA certificates for stones weighing 0.30 carats or above, ensuring the highest industry standards of grading and authenticity.

For colored gemstones, certificates are provided based on the quality and size of the stone, issued by leading independent laboratories including GIA, GRS, Gübelin, SSEF, and other recognized institutions.

These certificates confirm the quality and authenticity of your gemstone and are included with your purchase.

Diamonds are among the most durable natural materials, but they still benefit from careful handling and regular maintenance.

• Storage: Keep diamond jewelry stored separately to avoid scratching other pieces or being scratched. The original box or a soft fabric pouch is ideal.
• Cleaning: Clean with warm soapy water and a soft brush. Avoid harsh detergents, alcohol, or abrasive cleaning agents.
• Rings: Clean regularly to maintain brilliance and remove residue from hand creams or everyday wear.
• Wear: Despite their hardness, avoid wearing diamond pieces during heavy manual work or high-impact activities.

• Cleaning: Use a non-abrasive cleaner and polish regularly with a soft cloth.
• Storage: Store gold and platinum pieces separately — their differing hardness can cause surface scratches. Keep gold away from household bleach, which can cause discoloration or damage.
• Polishing: Rings may require occasional professional polishing depending on frequency of wear.

• Storage: Store gemstone pieces separately, ideally in the original box or a soft pouch, to prevent chipping or scratching.
• Cleaning: Wipe gently with a soft lint-free cloth. Avoid soap, water, or liquid cleaners unless you are certain they are safe for the specific stone. When in doubt, contact us at support@reves-brillants.com.

Tourmalines, particularly Paraiba varieties, are among the more delicate gemstones and require extra care.

• Store tourmaline pieces separately and away from other jewelry to prevent scratches or impact damage.
• Avoid exposure to harsh chemicals, perfumes, or ultrasonic cleaners.
• Handle with care and remove before engaging in physical activity.

Unused and unworn items in their original condition, including all original tags and packaging, may be returned within 30 days of receipt. Complimentary return shipping is provided on all returns that meet these conditions.

To initiate a return or exchange, please contact us at support@reves-brillants.com with your order details within 30 days of receipt. Full instructions will be provided upon request. See our Shipping & Returns policy for details.

The following items are non-returnable:

• Customized, engraved, or personalized pieces.
• Items returned after 30 days of receipt.
• Items that have been worn, altered, or are not in their original condition.

Purchases exceeding $10,000 are eligible for exchange only and cannot be returned for a refund. The original piece must be returned unworn, undamaged, and in its original packaging to qualify.

Should you receive a damaged or defective piece, please contact us at support@reves-brillants.com before returning it. Defective items are eligible for exchange upon inspection and verification by our team.

Refunds are processed to your original payment method within 5–10 business days of receiving and inspecting the returned item, depending on your bank.

Our Client Services team is available to assist you with any questions not covered above.

• Email: support@reves-brillants.com
• Phone: 201-249-3053
• Hours: Monday – Friday, 9 AM – 5 PM ET